As COVID-19 case counts surged, the pressure on organizations to operate with resilient and digitally enabled processes increased.
Why this mattered operationally
High disruption environments make weak information systems more painful. When businesses must adapt quickly, they need visibility into operations, consistent records, and a reduced reliance on manual coordination.
What this reinforced
The article fits into a broader pattern across DSI’s writing: the more uncertainty an organization faces, the more valuable digital, searchable, and traceable workflows become.
That includes: - electronic data capture - digital record review - stronger operational visibility - reduced dependency on paper systems
The pandemic context made the argument more urgent, but the core lesson extends beyond COVID: resilient organizations need resilient information systems.